24/7 Help

Ask Us 24/7 provides live online chats to answer your questions.

askus24 7You can use the chat service to ask reference questions and get answers in real time, 24 hours a day, 7 days a week.

Find the Ask Us 24/7 chat form at this link.


The Onondaga County Public Library subscribes to QuestionPoint, a worldwide, collaborative service. When you connect, you will often be chatting with a librarian from outside the Onondaga County library system.

Thank you for using Ask Us 24/7!

  • Enter your question, and a librarian will be with you shortly.
  • Approximate wait time: 1-2 minutes. Thank you for your patience.
  • You will not necessarily be chatting with a librarian from your local library or even your community.

Ask Us 24/7 is a a service of the New York 3Rs Library Councils and their member libraries and library systems.

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