Express Visits and Grab It and Go
We now offer two options:
LPL Express Visits and Grab it & Go: LPL Garage Holds Pick Up
A Message from the Director:
As Onondaga County has eased restrictions and our community is able to move a step closer to a sense of normalcy, the Liverpool Library is excited to move to our next phase of public service. This phase, “LPL Express Visits,” will allow a limited number of patrons into the building by appointment only. These appointments will be for one hour. Meeting room use is not yet available and hands-on assistance will be limited. While in the library all staff and visitors will be required to wear face coverings and practice social distancing.
Hand sanitizer will be available at the library main room entrance and throughout the building. After each hour the library will close for 30 minutes for thorough cleaning.
We will continue to offer the wildly popular “Grab it & Go” pick up service.
This phase was designed to provide access to our physical collections and computers while maintaining responsible safety measures for staff and the community. Every decision in our planning during this pandemic has been with health and safety in mind. We thank you for your continued support and patience as we navigate our way through this new phase of library service.
Glenna Wisniewski, LPL Director
One Hour LPL Express Visits by appointment only.
You can now visit the library by appointment as long as you wear your mask and be prepared to social distance. We are limiting individual appointments to 1 hour per day because the library capacity allowed is is 29 people per session: 9 using computers, 10 in the Children’s Room and 10 in the Main Room. See below for details on making an appointment and guidelines for visiting.
Grab it & Go LPL Garage Holds Pick Up
Our garage drive-through is still an option if you would like to pick up items without going into the building. See below for details.
How to GRAB IT & GO: LPL Garage Holds Pick Up
How does Grab It & Go - LPL Garage Holds Pick Up work?
- Reserve items online or over the phone at 315-457-0310.
- Existing holds will be filled as soon as the items are available.
- Appointments are required. Once your items become available you will be notified by the library staff to arrange a two-hour time slot to pick items up. You can only pick up your holds during your assigned two-hour time slot.
- When arriving, follow the posted signs to line up in the garage.
- STAY IN YOUR CAR and wait for security to direct you when it’s safe to proceed forward.
- Park your car in the designated pick-up spot.
- Exit your car and walk to the table. Find the bag with your name.
- Grab your bag of items, get back in your car and exit slowly out of the garage.
- Grab it & Go: LPL Garage Holds Pickup is available by appointment only.
- Pick-up times are in two-hour blocks. You may pick up your items at any time during the two-hour window.
- The library will notify you when your holds are ready.
- Pick-up times are limited to the following hours:
Mondays: 9:30-11:30AM and 12-2PM
Tuesdays: 9:30-11:30 AM, 3:30-5:30PM and 6-8PM
Wednesdays: 9:30-11:30AM and 12-2PM
Thursdays: 9:30-11:30AM, 3:30-5:30PM and 6-8PM
Fridays: 9:30-11:30AM and 12-2PM
Sat: 9:30-11:30AM and 12-2PM
Do I need a library card?
Yes, patrons must hold a library card registered with Onondaga County Public Library to use LPL’s pick-up service. If you do not have a library card, Liverpool Public Library can create a temporary card for you. Call the library at 315-457-0310 and our staff will help you with the process.
What materials are available for pick-up?
All physical materials currently on the shelf at LPL are available, including books, DVDs, audios and CDs. In short, anything that can fit in a paper bag. Note: This excludes some Library of Things items.
How do I reserve items for pick-up?
You can reserve most titles online or over the phone. Once your hold is available, you will be notified and staff will then make an appointment for you to pick up your holds in our garage. You can also call the library if you notice your holds are in the HELD status.
Can library staff help me find something to read/view?
Yes! Contact the library or use the online form for reading and viewing suggestions. In order to serve as many people in our community as possible, we need to place a limit of five items per library card when using reading and viewing suggestions.
Can I borrow a Park Pass or Hot Spot?
Yes! You can borrow from our Library of Things. For an agreement form and a complete list of Things to borrow click here. Contact the library for more information.
Will getting my holds take longer?
Holds will take longer. Materials dropped in the book drop or delivered from other libraries will be quarantined for at least three days. To keep you and our staff safe, we are following national recommendations as to length of quarantine.
Who can pick up my items?
Anyone you designate may pick up your items.
What if I don’t have a car, or prefer to walk to the library? Can I still participate in GRAB IT & GO?
We are offering walk-up service. Then use the garage entrance and follow the signs. Security will be available to direct you to the right spot.
What if I have mobility issues and cannot leave my vehicle?
If possible, bring someone who can get your bag with you. Alternatively, we can provide an accommodation such as placing bagged items on the hood or in the trunk of your vehicle. Please request this when you call.
What if I want to pick up my holds at LPL, but I chose another library as my pick-up location?
Please call the library or cancel your existing hold and place another hold in the reservation system and select LPL as your pick-up location.
How long can I keep checked out materials?
All items will have a loan period of three weeks.
Items may be renewed online or by calling the library, provided no one else has requested them and if the renewal limit has not been reached.
What if I have fines or I’m over the checkout limit? Can I still check out materials?
Fine restrictions and checkout limits have been suspended during the pandemic response. If you would like to pay your fines, our online payment system is still available.
What if I no longer want to check out the items I have on hold?
Please call the library and staff will assist you.
Where do I return items?
The Tulip Street book return is open.
For patrons with pick-up appointments, returns can also be placed in a designated spot in the garage near the pick-up table. When the pick up area is closed, please return books in the Tulip St book drop.
Please note that, for safety reasons, all items will be held in quarantine for one week before they are checked-in and will still show a status of “OUT” on your card. Your items will be returned and show a status of “IN” shortly after the three-day quarantine.
Can I drop off book donations?
For the safety of our patrons and staff, none of the OCPL libraries including Liverpool are accepting book donations. Books can be donated to the Rescue Mission.
What is the library doing to protect the safety of patrons and library staff?
The contactless curbside pick-up model we are using provides maximum social distancing for the safety of our patrons and our staff. Staff will use gloves and cloth face coverings in accordance with Onondaga County workplace safety policy and CDC guidelines.
All physical materials have been quarantined for a minimum of three days, and materials that have been returned will remain in quarantine and on you card for at least three days.
Patrons and staff should not approach one another and respect the need for social distancing. This may feel uncomfortable but is necessary to provide a safe, contactless pick-up service. If you notice patrons at the pick-up table, please remain in your vehicle until the previous patron has departed.
All patrons and staff are required to wear a mask when using GRAB IT & GO LPL Garage Holds Pick-Up Service.
What other libraries are offering Curbside Pick-up?
Other libraries are currently offering a similar service, check with individual libraries for more information.
Making an Appointment for an Express Visit
To make an appointment...
Make an appointment online with your email or call the library at 315-457-0310. Appointments can be made up to 7 days in advance.
Appointments are for a specific area of the library including the Main Room, Children’s Room or Computers
You will be asked to indicate what part of the library you wish to visit either by phone or online.
If you are using the online service, each person in your family must be registered individually. You must have an email address to register for an appointment online. If you don’t have an email address, call the library at 315-475-0310 and we will assist you.
One hour appointments are available for the following times:
Monday, Wednesday, Friday and Saturday
9-10am • 10:30-11:30am •12-1pm • 1:30-2:30pm • 3-4pm
Tuesday and Thursday
9-10am • 10:30-11:30am • 12-1pm • 1:30-2:30pm • 3-4pm • 5-6pm • 7-8pm
You can arrive anytime during your reserved time slot, but regardless of what time you arrived, all patrons will be asked to leave the building at the end of the one-hour appointment time frame and the library will close to be cleaned and disinfected for the next appointment slots. Self-checkouts are available.
Coming to the Library
When entering the library for your appointment...
You can use either the Second Street (Rte 370) or Tulip Street entrance. The public elevator and garage are still closed for public parking.
Bring a paper print-out or display on your phone the email or text confirmation to security desk.
Check in at the Security Desk to confirm your appointment.
Face coverings or masks must be worn at all times.
6 feet social distancing must be maintained.
Hand sanitizer is located throughout the library for your use.
LPL Express Visits are one hour long. You can check-in any time during that hour, but at the end of the scheduled hour you will be asked to leave. The library will then close for cleaning and then reopen for the the next set of scheduled appointments.
If you have any of the following, please reschedule your appointment.
- A fever above 100.4 degrees
- Sore throat or a cough
- Shortness of breath and difficulty breathing
- Muscle pain
- New loss of taste or smell
- If in the past 14 days, you been exposed to anyone who has tested positive with COVID-19
- If in the past 14 days, anyone in your household has been exposed to anyone with COVID-19
- If you have traveled to one of the states on the NYS travel advisory list in the last 14 days
What Can I Do at the Library?
What can I do during an LPL Express Visit
- Browse and check out materials using self-check-out stations
- Pick-up your holds in person
- Search the online catalog
- Complete a library card application or upgrade from a temporary library card
- Get library account assistance
- Use the self-service copier; faxing currently unavailable
- Return materials inside
- Sit and read: one person per table/chair. Seating is limited and has been placed for proper social distancing.
- Use 2 designated study rooms, available on a first come, first served basis
- Fill your water bottle at the filling station - food is not allowed in.
- Use LPL computers
What should I know about using library computers?
- Computer availability is limited
- Computers will be socially distanced
- Maximum time available per session is 60 minutes
- Computer use limited to one session per user/day
- Hands-on staff assistance not available at this time
- Sessions will end at the conclusion of the appointment time- no extra time can be granted
- Children’s room computers are not available
You can bring in items to be returned during your Express Visit. There will be a spot for returned items near the Information Desk.
You can also return items anytime to the Tulip St book drop.
If you are picking up holds via Grab It & Go, there is a drop off in the garage for returning items.
Please note that, for safety reasons, all items will be held in quarantine for 96 hours before they are checked-in and will still show a status of “OUT” on your card. Your items will be returned and show a status of “IN” shortly after the three-day quarantine.
Services We Are Not Offering at This Time
At this time, we are not quite ready to:
- Host in-house events and programs
- Allow gatherings/meetings
- Put out the daily newspaper
- Allow food and drink inside the building, vending not available
- Accept book donations. For the safety of our patrons and staff, all OCPL libraries are not accepting book donations
- Host lobby art exhibits
- Hold lobby book sale
- Have toys or computers available in our children’s room
- Offer notary or passport application/processing services
- Offer faxing
- Offer one-on-one tech or resume assistance
For Everyone's Safety
LPL Express Visits are designed for your safety and convenience.
All patrons and staff are required to wear a face covering while in the library and to follow posted signage and guidelines.
Please respect the need for 6-foot social distancing.
Respect the safety shields at our Information Desks; speak through and not around them
For everyone’s safety, stay home if you are not feeling well.
Furniture has been placed to ensure safety- we ask that patrons do not move furniture.
All physical materials have been quarantined for a minimum of three days, and materials that have been returned will remain in quarantine and on your card for at least three days.
LPL Express Library Visits are one hour. The library will then close for cleaning for 30 minutes until the next set of scheduled appointments begin.
The Centers for Disease Control and Prevention (CDC) recommend several simple recommendations for people to follow for better public health:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands with soap and water for 20 seconds after using the bathroom, before eating and after blowing your nose, coughing or sneezing. Hand washing video from the CDC.
- Watch a video from the CDC for what older adults need to know.
- Cloth face coverings are an additional step to help slow the spread of COVID-19 when combined with every day preventive actions and social distancing in public settings.
Find the CDCP page at https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html
Find the World Health Organization's page WHO Information Network for Epidemics.
LOCAL COMMUNITY UPDATES:
For local updates: Onondaga County Health Department
If you do not have a doctor and have questions, symptoms, or may have been exposed to someone who has tested positive for COVID-19, call Upstate University Hospital's Triage Line at 315.464.3979 you will be advised about testing. The line is open 7am to 11pm each day and starting Monday, March 16 it will be open 24 hours.
If you are a senior in need of meals, and groceries, and unable, or worried about venturing out of their homes, call Onondaga County's Nutrition and Services hotline at (315)218-1987.
If you know of families that are having issues obtaining child care, contact Child Care Solutions at (315) 446-1220.
Services Available Online or by Phone
LPL Services Available Online or By Phone:
- Use LPL’s “Grab It & Go” garage pick-up of holds
- Download items from our robust digital library, including eBooks, audiobooks and movies
- Get recommendations on what to read or view next.
- Check-out park and museum passes; agreement form must be on file.
- Check-out Chromebooks and Hotspots; agreement form must be on file.
- Attend one of our virtual library programs, check out our events calendar and Facebook page for more information
- Apply for a temporary library card; renew an existing library card
- Email any reference or account questions
Covid Community Links
|Food - Seniors||Onondaga County's Nutrition & Services Hotline||315-218-1987|
|Food - Meals on Wheels||315-218-1987|
|Child Care||Child Care Solutions||315-446-1220|
|Covid-19 Testing||Upstate University Hospital's Triage Line||315-464-3979|
|Food - LCSD Students||Liverpool Central School District||315-622-7172|
|Food - Food Pantries||FoodPantries.org|
|Unemployment Insurance||NYS Dept of Labor|
|Paid Sick Leave for Covid-19||NYS|
|Paid Sick Leave for Covid-19 for Employers||NYS|
|How You Can Help||NYS|
|Covid-19 Mortgage Relief Information||NYS Dept of Financial Services|
|Federal Tax Relief Information||IRS|
|Coronavirus Health Information||Centers for Disease Control|
|NYS Tax Information||NYS Dept of Taxation and Finance|
|Free wifi for students at home||Charter Communications/Spectrum||1-844-488-8395|
|Information for Children|
|Talking to Children about Covid-19||Centers for Disease Control|
|Ebooks for Children about Covid-19||NYC School Library System|
|How You Can Help||United Way of CNY|
|General CNY Services||211CNY||211|
|Links to Mental Health Resources||Onondaga County Public Library||